By agreeing to work with heather cox and heather cox codes on your web & social media needs, you are agreeing to the following terms and conditions.
By engaging Heather Cox and/or Heather Cox Codes for fractional social media leadership, social media management, digital strategy, consulting, content creation, website design, SEO, or related services, you agree to the following terms and conditions.
1) Cancellation of Services
a. A minimum of 15 calendar days’ notice is required to cancel scheduled services unless otherwise stated in a separate written agreement.
b. Ongoing fractional, social media management, consulting, or retainer-based services may be subject to additional cancellation terms outlined in the individual service agreement.
2) Fees, Invoicing & Payment
a. Ongoing monthly services are invoiced on the 1st of each month.
b. Payment is due within 14 calendar days of the invoice date.
c. Payments may be made by ACH, PayPal, or check.
d. Project-based services, including website design and other flat-fee projects, may require a 50% deposit before work begins, unless otherwise agreed to in writing.
e. For projects requiring a deposit, the remaining balance will be invoiced upon completion or final approval and must be paid within the timeframe stated on the invoice.
f. Deposits are refundable only if Heather Cox or Heather Cox Codes has not fulfilled the obligations outlined in the agreement. Once work has begun, deposits are nonrefundable if the client chooses to cancel the project through no fault of Heather Cox or Heather Cox Codes.
3) Results & Performance
a. Heather Cox and Heather Cox Codes do not guarantee specific social media results, including follower growth, reach, engagement, leads, sales, or other performance metrics.
b. Search engine rankings are also not guaranteed. SEO and Social Media Optimization (SMO) services are performed using current strategies, available data, platform insights, and industry best practices.
c. Social media platforms, search engines, algorithms, and other third-party digital platforms may change at any time and are outside the control of Heather Cox and Heather Cox Codes.
4) Client Responsibilities
a. Clients are responsible for providing requested account access, brand materials, information, approvals, and feedback needed to complete the agreed-upon work.
b. Delays in receiving information, access, approvals, or feedback may affect project timelines, publishing schedules, campaigns, or deliverables.
c. Clients remain responsible for the accuracy and legality of information, claims, products, services, promotions, and other materials they provide for use in their marketing.
5) E-Commerce
a. Clients are responsible for ensuring their business complies with applicable laws, regulations, policies, taxes, and other requirements related to e-commerce and online transactions.
6) Domains, Web Hosting & Third-Party Accounts
a. Domain names, hosting accounts, social media accounts, and other third-party platforms should remain registered to or under the control of the client whenever possible.
b. Account credentials and applicable website information will be provided to the client upon completion of services and payment of any outstanding balance.
c. Clients are responsible for maintaining a valid payment method directly with their domain registrar, hosting provider, software provider, or other third-party service.
d. Heather Cox and Heather Cox Codes may assist clients with managing or updating these accounts when included within the scope of services.
7) Website Backups
a. Heather Cox and Heather Cox Codes will create a backup of completed website projects.
b. Annual website backups may also be provided for active clients unless a different website maintenance or backup schedule has been agreed upon.
8) Scope of Services
a. Services and deliverables will be based on the scope agreed upon between the client and Heather Cox or Heather Cox Codes.
b. Requests outside the agreed-upon scope may require additional fees, additional time, or a separate agreement.
c. Fractional social media leadership, consulting, strategy, and ongoing management engagements may have additional terms specific to the needs and responsibilities of that engagement.
If you have questions regarding these Terms & Conditions, please contact hello@heathercoxcodes.com.